1. Introduction
CaseRoute ("we", "our", or "us") is a route planning and case management application designed for NGO caseworkers. We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, and protect your information.
2. Information We Collect
Account Information
- Name, email address, and phone number
- Role (supervisor or caseworker)
- Account credentials (passwords are securely hashed)
Case & Work Data
- Client case information (names, addresses, notes)
- Appointment schedules and visit reports
- Route planning data and travel logs
- Mileage tracking for reimbursement
Location Data
- Case addresses for route optimization
- General location for localized content (detected via IP, not precise GPS tracking)
3. How We Use Your Information
- To provide route optimization and case management services
- To calculate mileage and travel reimbursements
- To generate performance reports and analytics
- To send appointment reminders and notifications
- To improve our services and user experience
4. Data Sharing
We do not sell your personal information. Data may be shared with:
- Your organization's supervisors (work-related data only)
- Service providers who help us operate our platform (hosting, databases)
- Law enforcement when required by law
5. Data Security
We protect your data using:
- Encrypted passwords (bcrypt hashing)
- Secure JWT authentication tokens
- HTTPS encryption for all data in transit
- Secure cloud database hosting
6. Data Retention & Deletion
We retain your data for as long as your account is active. You can delete your account at any time from within the app (Dashboard > Delete Account). When you delete your account:
- Your personal information is permanently removed
- Your visit reports, travel logs, and activity history are deleted
- Your appointments and routes are removed
- Cases you were assigned to are unassigned but preserved for organizational continuity
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data
- Export your data
- Withdraw consent at any time
8. Children's Privacy
CaseRoute is not intended for use by children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or by email.
10. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
Email: support@purqle.world
Website: purqle.world/support